Returns & Exchanges

At Rimal Perfumes, we value your satisfaction and aim to provide you with the finest fragrance experience. If for any reason you are not fully satisfied with your purchase, our Returns & Exchanges policy is designed to ensure a smooth and transparent process.

Return Policy

• Returns are accepted within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, opened perfumes cannot be returned.
• Proof of purchase (order confirmation or receipt) is required.

Exchange Policy

• If you received a defective or incorrect product, we will gladly exchange it at no additional cost.
• Exchanges must be requested within 7 days of delivery.
• The replacement item will be shipped once the returned item is received and inspected.

How to Request a Return or Exchange

1. Contact our Customer Service team via phone or email with your order details.
2. Our team will guide you through the return or exchange process.
3. Once approved, you may return the product through our designated courier service.

Refunds

Shipping costs are non-refundable.

Refunds (if applicable) will be processed to your original payment method within 7–14 business days after the return is received and approved.